Refund policy

Returns & Exchanges

We hope you love your LOF. Because fragrance is personal, and to maintain the quality and integrity of every product we send out, all sales are final.

We strongly recommend sampling before committing to a full-sized bottle. We do not accept returns or exchanges unless an item arrives damaged or defective.

Something Arrived Wrong?

Not the kind of plot twist we like.

If your order arrives damaged or defective, please contact us within 5 days of delivery. The delivery date is considered the date your package is marked delivered by the carrier. Please include your order number and photos or videos showing the issue, if requested.

If your claim is approved:

• We’ll provide a prepaid return shipping label at no cost to you.
• The damaged or defective item must be returned according to the instructions we provide.
• Once we receive and inspect the item, we’ll send a replacement of the same product.

What We Can’t Accept

We believe in second chances, but there are a few things we can’t take back or replace:

• Used or opened products that are not defective
• Dissatisfaction with a scent or personal fragrance preference
• Damage caused by misuse, improper handling, or improper storage
• Claims submitted more than 5 days after delivery

Refunds

We do not offer refunds. Approved claims for damaged or defective products will be resolved with a replacement of the same product. Liberation of Flowers reserves the right to determine whether a claim qualifies for replacement.

Questions?

If you have any questions about your order, shipping, or a damaged item, reach us at: hellogorgeous@liberationofflowers.com